Effective date: July 14, 2024
This privacy policy (“Policy”) describes how HikoStudio collects, protects and uses personally identifiable information (“Personnal Information”) that you (“User”, “you” or “your”) may provide in the HikoStudio application and any of its products or services (“Collectively”, “Web Application”, “Mobile Application” or ”Services”).
It also describes the choices you have regarding our use of your personal information and how you can access and update that information. This policy does not apply to the practices of companies we do not own or control, or to people we do not employ or manage.
We receive and store information about you such as:
Information you provide to us:
We collect information you provide to us, including: your name, gender, e-mail address, address or postal code, payment method(s), telephone number , and date of birth. We collect this information in a number of ways, including when you enter it when using our service or when you interact with our customer service department. information when you choose to give feedback, implement partner preferences, account settings or provide us with information through our service or elsewhere.
Information we collect automatically:
We collect information about you and your use of our service, your interactions with us and our advertisements, as well as information about your network and network devices.
This information includes: your activity on the HikoStudio application, such as mistakes made, lessons you interacted with, training partners you spoke to. your interactions with our e-mails and SMS, and with our messages via push and online messaging channels. details of your interactions with our customer service, such as date, time and reason for contacting us, transcripts of all chat conversations, and if you call us, your phone number and call records.
Device ID or other unique identifiers. location coordinates (latitude, longitude) resettable device identifiers (also known as advertising identifiers (AAID, GAID)), such as those for mobile devices. device and software characteristics (such as type and configuration), connection information, including type (Wi-Fi, cellular), IP address (which may tell us your general location), browser and standard web server connection information.
We may use the information we collect for a variety of purposes, including: To determine your general geographic location in order to offer relevant localized content and solutions.
To operate the Service, monitor the effectiveness of the Service, improve the content of the Service, and improve layout and design. To provide you with a smooth and efficient user experience.
To monitor, analyze and describe usage patterns and performance of the Service, including aggregate measures such as total visitors, traffic and demographic patterns.
We will retain your information for as long as is reasonably necessary for the purposes for which it was collected. In many cases, we will retain your data for as long as is necessary for your use of the Service, which may include retaining such information beyond the time you stop using the Service.
For example, HikoStudio may retain user data for the following purposes:
To develop new features and improve the service. To support future customer service requests. To improve the safety and security of the Service; or to comply with our legal obligations.
You may also ask us to delete the personal information we hold about you by writing to us at contact@hikostudio.com
We will not rent or sell your personal information to third parties, nor will we share your personal information with independent third parties for marketing purposes.
We use other companies, agents or subcontractors (Service Providers) to perform services on our behalf or to assist us in providing services to you.
For example, we engage Service Providers to provide marketing, advertising, communications, security, infrastructure and IT services, to personalize, customize and optimize our service, to process payment transactions or other payment methods, to analyze and improve data (including data about users; interactions with our service), and to process and administer consumer surveys.
In the course of providing these services, these service providers may have access to your personal or other information.
If you no longer wish to receive certain communications from us by e-mail or SMS. You can write to us at contact@hikostudio.com or contact our customer service department. Please note that you cannot unsubscribe from our service- related correspondence, such as messages relating to your account transactions.
You can choose to receive mobile push notifications from HikoStudio. On some device operating systems, you will be automatically subscribed to notifications.
If you later decide that you no longer wish to receive these notifications, you can use the settings feature on your mobile device to disable them.
You can request access to your personal information or correct or update outdated or inaccurate personal information we hold about you.
You may also ask us to delete the personal information we hold about you. For other requests, or if you have a question about our privacy practices, please contact us at contact@hikostudio.com
We use reasonable administrative, logical, physical and managerial measures to protect your personal information against loss, theft and unauthorized access, use or modification.
These measures are designed to provide a level of security appropriate to the risks involved in processing your personal information.
You must be at least 13 years of age or older to use the HikoStudio application. Minors may only use the service with the participation, supervision and approval of a parent or legal guardian.
We will update this privacy statement from time to time in response to changing legal, regulatory or operational requirements.
We will notify you of such changes (including their effective date) in accordance with the law.
Your continued use of the HikoStudio application after such updates become effective will constitute your acknowledgement and (if applicable) acceptance of such changes. To find out when this privacy statement was last updated, please see the “Last updated“ section below.
We will disclose any information we collect, use or receive if required or permitted to do so by law, for example to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request.
In the event that we go through a business transition, such as a merger or acquisition by another company, or the sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred.
You acknowledge that you have read this policy and agree to all of its terms and conditions.
By using the application or its services, you agree to be bound by this policy. If you do not agree to abide by the terms of this policy, you are not authorized to use or access the application and its services.
If you have any questions about this policy, please contact us at contact@hikostudio.com
This document was last updated on July 14, 2024.